Billing & usage

Log in and open the Pricing page. If you already have a plan, it shows your current plan with an upgrade button for each higher plan. You can also get there from the plan button on Billing & usage.

Only the difference. We credit the unused part of your current yearly plan and charge the higher plan for the time you have left. Your renewal date stays the same. Before you pay, the Pricing page shows the exact amount, the credit, and the date your new plan runs until.

Go to the Pricing page and pick the higher plan. It starts as soon as your payment is authorized, and it bills monthly from then on. The rest of your current month on the old plan is not credited, so upgrading close to your renewal date gets you the most value.

No. Your credit is worked out for exactly the time you have left, so the amount is fair on any day. Upgrading today costs the same as upgrading later for the same remaining time, and you get the higher limits sooner.

Not from the website yet. Email support@tapetide.com and we will help. You can also cancel, keep your current plan until the end of the period you paid for, and then pick a new plan.

Yes, from Billing & usage. Cancelling stops all future charges, and you keep your plan until the end of the period you already paid for.

Payments are non-refundable, which is why every new account gets the 7-day free trial first. The one exception is a billing error on our side, such as being charged twice. Email support@tapetide.com with your transaction ID and we will fix it. The full policy is on our Refund & Cancellation Policy page.